Join the team

ABOUT THE ROLE

We are looking for an IT Manager with the following profile: a goal-orientated and very “hands-on” self-starter who loves working independently on providing the most seamless IT experience to all our staff. You will be an effective communicator and negotiator, representing our company’s interests as the main point of contact for all our external IT Suppliers and partners. You will be able to build a strong rapport with all stakeholders and managers within Greenlife Tours; you will be able to translate needs of internal customers into specifications and requirements that will be delivered either by yourself or by one of our external IT suppliers. You are happy to thoroughly and systematically document all IT processes and how they support our operation, thus giving yourself the maximum opportunity to succeed in a fast-changing environment.

KEY ACCOUNTABILITIES

-Management of our outsourced Web Development contract

We are currently outsourcing our web development for all our brands to a third party. The ideal candidate will actively manage our IT and web development requirements, as well as continuous bug fixes. He/She will be the main point of contact for the relationship with our external developers and:
1. Define and manage the framework and SLAs for our company to work with third party developers.
2. Take on and filter all requests coming from non-technical staff and translate into technical specifications for the developers.
4. Manage the various development requirements, prioritise them and follow up with the developers and the internal team.
5. Test developments, record time and manage budget for all external developers.

-Management of our tour operator/reservations system

We are currently using a tour operator system called Tourplan as our internal reservations and booking system. The ideal candidate will actively manage the relationship with Tourplan in terms of our development requirements, as well as continuous bug fixes. The chosen candidate will be the main point of contact for the relationship with Tourplan. All GLT requirements as voiced by the GLT management team need to be validated, filtered and communicated to Tourplan. The ideal candidate will test all delivered solutions and have full budgetary control over IT development budgets.

-Document IT processes and suggest system/process improvements

Work with all department managers and document how IT systems support and interact with all processes within and across departments. The chosen candidate will analyse each departments IT systems & how they support all processes. He/She will work with each head of departments to identify how we can use IT solutions to improve productivity and increase levels of automation.

-IT Systems Gatekeeper

The ideal candidate will have full visibility and understanding of all software applications used across Greenlife Tours. The chosen candidate will manage access to all IT applications and ensure that all staff feel supported in their use of IT applications used within GLT. He/She will be the interface and manage the relationship with our main IT Support Provider (CK), as well as with various external companies whose systems/software we are working with.

-Contribute to long-term IT Plan and vision

The ideal candidate will provide an informed view to the Board of Directors on how we can stay ahead of the curve when it comes to our own IT systems. He/She will be aware of market developments in travel technology and will stay alert to maximise automation opportunities.

IDEAL COMPETENCIES

1. Time and Priority Management: Prioritising and completing tasks in order to deliver desired outcomes within allotted time frames. Effectively manages difficulties and delays to complete tasks on time.

2. Negotiation: Listening to many points of view and facilitating agreements between two or more parties. Understands both parties must get something they want before agreement is feasible. Listens to identify and understand what each party wants. Determines what each party is willing to accept in an agreement. Develops the terms for an agreement.

3. Problem Solving: Defining, analysing and diagnosing key components of a problem to formulate a solution. Anticipates, identifies and resolves problems or obstacles. Utilises logical processes to analyse and solve problems. Defines the causes, effects, impact and scope of problems

4. Self-Starting: Demonstrating initiative and willingness to begin working. Possesses a strong work ethic and belief in getting results. Takes initiative and does whatever it takes to achieve objectives. Projects self-assurance in getting the task started. Starts quickly to avoid setbacks

5. Personal Accountability: Being answerable for personal actions. Demonstrates the ability to self- evaluate. Strives to take responsibility for her actions. Evaluates many aspects of her personal actions. Recognises when she has made a mistake. Accepts personal responsibility for outcomes.

6. Planning and Organizing: Establishing courses of action to ensure that work is completed effectively. Works effectively within established systems. Utilises logical, practical and efficient approaches. Prioritises tasks for optimum productivity. Develops procedures, processes and systems for order, accuracy, efficiency and productivity.

7. Goal Orientation: Setting, pursuing and attaining goals, regardless of obstacles or circumstances. Acts instinctively to achieve objectives without supervision. Expends the necessary time and effort to achieve goals. Recognises and acts on opportunities to advance progress to meet goals. Establishes and works toward ambitious and challenging goals.

SKILLS AND EXPERIENCE REQUIRED

Minimum 4 years’ experience of working in an internal IT Manager role
Background working with Web Developers a distinct advantage
Excellent planning and organisation and project management skills
Outstanding relationship-building skills and an ability to negotiate and represent Greenlife Tours strongly when dealing with Third Party IT Suppliers
Resilience and strong goal-orientation.
Independent and hands-on with a strong “can-do attitude”
Excellent English language skills, both verbal and written.
Experience working with travel booking and tour operator systems (such as Tourplan) would be an advantage
An interest in travel and the outdoors

OVERVIEW

Location: Dublin 8
Job type: Full-time
Salary: Competitive remuneration package available DOE + attractive bonus scheme
Minimum experience required: 4 years
Start date: Immediate
Benefits include:
22 days Annual leave, individual and team-based bonus, central location in Dublin city, annual FAM Trips, complimentary travel with the company, flexible work environment, young, international team, free development training, health, and pension benefits.

To apply, send your CV and cover letter to barry@greenlifetours.com.

ABOUT THE ROLE

We are looking for an enthusiastic, experienced and dedicated Travel Sales Consultant with fluent English to support our international team in our new offices in Dublin 8. You will be dealing directly with our international clients on a daily basis by phone and email to offer the best suitable holiday package and give expert advice on our routes to our individual clients.

If you have a passion for the tourism industry and travel, excellent interpersonal skills, and relevant experience, we would love to hear from you. We are looking for new team members who have a sufficient degree of assertiveness to deliver high-quality results and the drive to make a difference. Reporting to the Sales Manager, the Travel Consultant will be responsible for the following:

KEY RESPONSIBILITIES

Deliver outstanding service and ensure customer satisfaction
Deal with customers inquiries on a daily basis in a timely and professional manner
Deliver quality and suitable proposals to maximize sales
Maximize revenue and margins
Take responsibility on your own accounts and show initiative to maximize sales
Ability to work under pressure and to prioritize
Be able to work on your own initiative and as a part of the team
Ensure Company processes are followed and efficient
Give feedback to our Products team
Work on ad-hoc projects as required
Take the initiative to improve general services to customers

SKILLS & EXPERIENCE

Experience in direct sales and the tourism industry
Excellent attention to detail
Exceptional interpersonal skills
Highly client focused and a desire to offer high-quality service
People person
Fluent in English
Problem-solving and the ability to multi-task
Excellent computer skills including MS office

Experience in a sales environment and the tourist industry will be a bonus. Full training will be provided

OVERVIEW

Location: Dublin 8
Job type: Full-time
Salary: DOE
Minimum experience required: 2 years
Start date: Immediate
Qualifications: Diploma. Degree is an advantage
Benefits include:
22 days Annual leave, individual and team-based bonus, central location in Dublin city, annual FAM Trips, complimentary travel with the company, flexible work environment, young, international team, free development training, health, and pension benefits.

To apply, send your CV and cover letter to esther@greenlifetours.com.

ABOUT THE ROLE

KEY REPONSIBILITIES

Deliver an outstanding service and ensure customer satisfaction
Deal with customers inquiries in a timely manner
Ensure Company processes are followed and efficient
Deal and solve complaints in a professional manner
Keep customer services tools and templates updated
Handle credit card and cheque payments
Liaise constantly with our Reservations team
Give feedback to our Products team
Work on ad-hoc projects as required
Update and maintain customer databases
Share acquired knowledge with the team
Take initiative to improve general services to customers
Suggest enhanced processes/procedures to improve internal efficiency

CORE COMPETENCIES

Excellent attention to detail
A strong communicator – fluency in English is essential
Great time management
Ability to deliver within deadlines
Highly organised with the ability to prioritise
People person
Punctual and dependable

SKILLS & EXPERIENCE

Previous Customer Service Experience is an advantage
Problem solving
Ability to multitask
Excellent computer skills (Excel, Word, Power Point)
Excellent telephone manner
Great attitude with willingness to deliver outstanding customer service
Spanish language an advantage
Background in travel/tourism will be an advantage. Full training will be provided.

OVERVIEW

Location: Dublin 8
Job type: Full-time
Start date: Immediate
Qualifications: Diploma. Degree is an advantage
Benefits include:
22 days Annual leave, central location in Dublin city, annual FAM Trips, flexible work environment, young, international team, free development training, health and pension benefits.

To apply, send your CV and cover letter to inesa@greenlifetours.com.